For maintenance- we have a $300 limit in non-emergency cases set in our management agreement. If you want us to use certain companies, we are happy to do so but need to know prior to an issue. We will email the owner when the tenant calls in a work request. Once the call is placed by the tenant we will assign a company to get the problem diagnosed or fixed. We will then pay the bill to the vendor when we collect rent the next time rent is paid. You will get a copy of the bill and work order with your monthly statement that is sent out every month.
You are here: / / Can you explain in more detail how the maintenance works? I understand you will hold the tenant responsible if they are liable, but how does it work if they are not responsible? For example, if the water heater blows up, will you contact me to see if I want to hire outside of Lucky Star Property Management, or do you just fix it and then take the amount owed for repairs out of the next check that is due for rent?