Our office is open Monday-Friday 9-5. We have an afterhours emergency line that always has someone should they be need to be reached in an emergency situation.
We are not home inspectors at Lucky Star Property Management. However, our inspections are the same for the move in inspections. It is a cosmetic inspection to look for tenant damage and normal wear and tear on a home.
Tenant is responsible for basic maintenance such as lawn, air filters, light bulbs, and smoke batteries.
We do not provide pest control service. The tenant’s lease states that the tenant is responsible for pest control other than termite control and rodents such as mice. We do work with a pest control company should their services be needed or a recommendation be needed.
For maintenance- we have a $300 limit in non-emergency cases set in our management agreement. If you want us to use certain companies, we are happy to do so but need to know prior to an issue. We will email the owner when the tenant calls in a work request. Once the call is placed by the tenant we will assign a company to get the problem diagnosed or fixed. We will then pay the bill to the vendor when we collect rent the next time rent is paid. You will get a copy of the bill and work order with your monthly statement that is sent out every month.
We send out 1099s and expense sheets to all our own homeowners by the end of January for the previous year.
We send out money due to owner’s on the third banking day after the 5th of the month, and late rents around the middle of the month. If there are any funds due to the owner, it will be sent out during those two pay periods.
We charge a $300 nonrefundable pet fee. All of the pet fee goes towards the owner’s account.
We do not charge an eviction fee. There are however fees charged by the County when filing the eviction with that County. That typically is between $75-125 depending on how the tenant responds (or does not) to the summons from the court and will be taken out of the security deposit of the tenant being evicted.
We do not charge any renewal fees.